We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdrawal in accordance with our banking and security procedures.
Withdrawal methods offered are dependent on your country of residence. Please return to our Real Money information page to determine options available in your country.
A Full Tilt class action lawsuit may provide customers a change to seek compensation to get money back after being unable to make Full Tilt withdrawls from their accounts. Real Money Deposits & Withdrawals Download our software for free on your desktop or mobile device, then select any of the easy-to-use deposit options listed below for your country ($10 minimum deposit, unless stated otherwise). Those in Spain, France, Belgium, Italy and Denmark cannot play on Full Tilt, but can withdraw their funds through PokerStars. PokerStars is still working with Italian regulators to provide a similar withdrawal process.
Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.
Withdrawal Policy Details
Withdrawals are automatically credited back to any and all of the following methods that you have used to make deposits.
Withdrawals are first processed back to the method(s) used to deposit. Within each deposit method, withdrawals are then applied back to your oldest deposit first and your most recent deposit last. When applying withdrawals back to previous deposits, they are converted to the currency your previous deposits were processed in. Withdrawals that exceed the total amount you’ve deposited are converted to the currency your last deposit with the given method was processed in.
We apologize if our withdrawal policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
CFT eligible Visa
If you have made any CFT eligible Visa deposits in the last 12 months, your withdrawals will automatically be processed back to CFT eligible Visa cards up to the amount deposited, from the oldest deposit, made with this method, to the newest.
Please note that additional eligibility criteria may apply to the automatic CFT eligible Visa withdrawal option.
NETELLER and Skrill
If you have used NETELLER or Skrill to deposit in the last 12 months, your withdrawals will be processed back to NETELLER or Skrill up to the amount deposited, from the amount of your oldest NETELLER or Skrill deposit to the amount of your most recent deposit.
MuchBetter, ecoPayz, PayPal
If you have used MuchBetter, ecoPayz or PayPal to deposit in the last 12 months, your withdrawals will be processed back to your account up to the amount deposited, from the amount of your oldest deposit to the amount of your most recent deposit.
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Receiving Your Winnings
If your withdrawal exceeds the total amount you've deposited that we are able to redeem, or you've used a method of deposit not listed above, you may have the following options to receive your funds depending on your country of residence:
- Visa (only available if you have made at least one deposit with a CFT eligible Visa in the last 12 months and your withdrawal to Visa is from USD 100 to USD 6,500, please check with your card issuer for individual limits)
- WebMoney (only available if you have made at least one deposit with WebMoney in the last 12 months)
- PayPal (only available if you have made at least one deposit with PayPal in the last 12 months)
- ecoPayz (only available if you have made at least one deposit with ecoPayz in the last 12 months)
- Direct Bank Transfer - your withdrawal is deposited directly into your bank account.
- Wire Transfer - your withdrawal is wired directly to your bank account.
How to Make a Withdrawal Request
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To make a withdrawal request, login to your Stars Account and visit the Cashier.
Select the ‘Withdrawal’ button and input the amount you'd like to withdraw, then choose 'Submit'.
Review the on-screen information carefully before you complete your withdrawal request. The following screen will display how your withdrawal will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of our control.
An email notification from us will be sent to you confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds were processed.
If you see that the card or account designated to receive your withdrawal is no longer valid, please cancel your withdrawal request and contact Support.
Withdrawal Processing Time
Withdrawals processed back to previous deposits to CFT eligible Visa cards will be processed immediately. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Withdrawals processed to CFT eligible Visa cards that are above the total amount deposited will usually be processed within one hour. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Withdrawals processed back to previous deposits with MuchBetter, ecoPayz, NETELLER, Skrill and PayPal will be processed immediately and the funds will appear in your account within a few minutes.
Withdrawals processed to MuchBetter, ecoPayz, NETELLER, Skrill and PayPal that are above the total amount deposited will usually be processed within one hour. Once processed, the funds will appear in your account within a few minutes.
Withdrawals processed via Wire Transfer and Direct Bank Transfer will be sent for processing within 24 hours except on weekends. Please allow 3-5 business days after your withdrawal has been processed for the funds to appear in your bank account.
Please note that in rare cases, withdrawals that are not being processed back to previously used deposit methods may take an additional 48 hours to be processed, per security screening checks as described below.
Other Withdrawal Information
Please note that all funds that are:
- deposited to your Stars Account
- or received by a transfer from another player
must be wagered before a withdrawal can be requested.
Additionally, a 48-hour delay from your last deposit with certain payment methods may be imposed on withdrawals. This feature is designed to protect our players against collusion and fraud. You will be able to submit your withdrawal request once the 48 hours have elapsed.
In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player winnings until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.
How does the exchange rate conversion work?
We use the prevailing mid-market rate provided by XE (plus a small fee if applicable) to convert your withdrawals from your Stars Account currency. The exchange rate you will receive will be displayed on the withdrawal screen.
For additional information, please read our Real Money Transaction Processing and Currency Conversion Terms and Conditions.
Note: non-USD bets are converted to USD based on the mid-market exchange rate for reward point calculation purposes.
CFT Eligible Visa Cards
Withdrawals back to Visa cards** will be limited to cards eligible for Credit Fund Transfer (CFT). Visa cards** issued by US banks are not eligible at the present time.
**= Any type of cards with the Visa logo.
NOTE: Please check with your card issuer for individual card limits.
Help with Withdrawals
Please contact Support with any questions about withdrawals or the withdrawal policy.